GENERAL RULES AND CONDITIONS
Entrance
1.1. By using, visiting or becoming a member of our website Betsmove.com (“Website”), you are deemed
to have accepted the following:
1.1.1. General Terms and Conditions on this page.
1.1.2. Privacy Policy.
1.1.3. Game rules.
1.1.4. The rules and conditions of all kinds of promotions, bonuses and special campaigns that may be
updated from time to time, which you can find on our website.
1.2. All the rules and conditions listed above are collectively referred to as the “Rules”.
1.3. Please read and understand the rules carefully before accepting them. If there is anything in our
rules that you do not accept, please do not continue to use our website by opening a member account.
Continuing to use our website will mean that you accept the rules.
1.4. The rules are valid as of 01/01/2020.
The parties
2.2. The terms “us”, “our”, “we” or “Company” used in the terms and conditions refer to the other party
to the agreement whose terms you have accepted, as stated in the Company information above.
Rule Changes
3.1. The rules may be changed by us for a number of reasons, such as commercial reasons, changes in
laws and regulations or customer service. The current Terms of Use can be accessed on the website and
the date they come into force is stated here.
Opening an Account
4.1. You must open an account to place bets and play games on the website.
4.2. Due to various legal and commercial reasons, opening an account and using the website is not
allowed in some countries. If you are in these regions, you should not open an account and use the website.
4.3. To become a member of the website, you can get help from the support line or open an account by
clicking the “Register” button on the home page.
4.4. When you open an account, you will be asked for your contact information, including your
name, surname, date of birth, address, telephone and e-mail.
4.5. You accept that you may earn and lose money by using the website services.
4.6. Your account must be opened in your name and with correct information. Each member can only have 1
account. Any other account you open on our site will be considered as multiple registrations. We will immediately
close any accounts you open more than once.
Any transactions made from more than one account will be considered invalid and any winnings you may have will be cancelled.
4.7. If you want to open another account, you must send your valid reasons in writing to our
e-mail address [email protected]. If it is concluded that the reason for wanting to open a new account is
valid, you will be allowed to open a new account after the old account is closed.
4.8. You must protect your account information and keep it up to date.
Identity Verification and Anti-Money Laundering Policy
5.1. You accept and guarantee that the age limit is over 18 years old, the personal information you use
when opening your account is correct, and the bank, credit card, online payment wallet accounts from which you will
make your investment withdrawal transactions belong to you, and you are responsible for this. In the event of a
false statement, our site has the authority to decide whether you can continue to use your account.
5.2. By accepting the rules, you allow us to check your personal information and contact information if
needed.
5.3. While your account information is being checked, you may be restricted from withdrawing money from your account.
5.4. In some cases, you may be contacted for identity verification and asked to provide information. If the
requested information is not provided, your account may be suspended or permanently closed until the requested
information is provided.
5.5. If it cannot be verified that you are over the legal age, your account will be suspended. If it is proven that you
were under the legal age at the time you were betting or playing, your account will be closed, all winning
bets will be cancelled and if any withdrawals have been made, the withdrawals will be requested to be refunded.
Username, Password and Customer Information
6.1. Do not share your username and password with anyone after opening an account. If you forget your password,
you can get your username and password information to your e-mail address registered on our site by clicking on
the “I Forgot My Password” button in the login section. If you do not use your e-mail address registered on our
site, you can get help from our support line to update your e-mail address. In order to update your e-mail address,
your personal information may need to be verified and you may need to prove your information.
Depositing and Withdrawing Money from Your Account
7.1. In order to bet and play games on the website, you must deposit money into your account.
7.2. Deposits and withdrawals can be made through various payment systems. Procedures, rules and
conditions vary depending on the payment system.
7.3. By depositing money into your account, you agree that you will not cancel or object to the deposit
transaction and that you will refund and compensate for unpaid deposits.
7.3. By depositing money into your account, you agree that you will not cancel or object to the
deposit transaction and that you will refund and compensate for unpaid deposits.
7.4. Your account is not a bank account. Therefore, it has no guarantee, insurance or sponsor.
It is not under any banking insurance system and it is not possible for you to earn interest from the money
deposited into your account.
7.5. We reserve the right to recalculate your account balance and the amount of bets won, regardless of
the amount won, due to multiple accounts, collusion, fraud, fraud, illegal activities or errors. If a situation
contrary to the rules is detected, your winnings will be canceled, all transactions you have made will
be deemed null and void and your account may be closed.
7.6. It is your responsibility to report your winnings and losses to your local tax authorities and
regulators.
7.7. You can withdraw money from your account at any time by meeting the following conditions.
7.7.1. All deposits made to your account must be clear and there must be no refund requests or objections,
otherwise the payment request will be cancelled.
7.7.2. All checks must be completed by us to ensure that there are no irregular transactions in your earnings.
You can only make your withdrawals to accounts that belong to your own name. If you request a
withdrawal to an account that belongs to someone else, your membership may be suspended.
7.8. You must provide all necessary information regarding your withdrawal request. Your money transfer
request will be made through the payment system you have selected. You are responsible for the
information you provide in the withdrawal form. Before submitting a withdrawal request, you must
ensure that your information is correct. In some cases, account approval may be requested for the
account you wish to withdraw from.
7.9. You cannot make a withdrawal request without performing any transaction on our site
with the money you have deposited. You must place a sports bet of at least 1.30 odds for 100% of the
amount you have deposited, and the sports betting coupons/coupons you have purchased must result in a
winner or loser. If you do not play sports betting, you can complete your principal turnover by using 100% of
your investment amount in casino, live casino or virtual betting games. If you have not used a
bonus with a turnover requirement and have completed your principal turnover, you can make a
withdrawal request.
7.10. Each member must deposit money only into accounts opened in their own names. Payments made
by third parties, friends, relatives, spouses or family will not be accepted. If such a situation is detected
during security checks, all earnings will be canceled and the investment amount will be refunded.
Identity verification and account approval procedures may be applied for the refund process.
7.11. In order to withdraw money, if you are playing sports betting; you must use 100% of the amount you
have deposited in bets with a minimum odd of 1.30. In combined coupons, the odds of at least one match
must be 1.30 or higher. If you are going to evaluate your investment in casino, live casino or virtual betting
games, you must have bet 100% of your total investment amount. In investments made with a credit card,
the principal turnover requirement is 100%.
Betting/Gaming
8.1. It is your responsibility to ensure the accuracy of all your transactions. You can access
your transaction history through your account.
8.2. We reserve the right to cancel transactions in whole or in part at any time. Transactions are
not considered valid unless approved by us. If you have not received a confirmation e-mail stating
that the transaction has been approved, please contact the support unit.
8.3. The maximum profit from a single coupon is ÿ1,000,000. (Sports betting, casino, live casino
games, virtual betting and TV games are included in this rule.)
8.4. Once a bet has been confirmed, the transaction cannot be cancelled without our written consent.
Collusion, Fraud, Deceit and Illegal Activities
9.1. The following activities are prohibited on our site.
a) Making secret agreements with third parties.
b) Using an advantage or influence that would create injustice (generally speaking, cheating),
exploiting a possible error, exploiting software vulnerabilities or bugs, using automatic players
(also called ‘bots’).
c) Using credit or debit cards that have been obtained, stolen or copied through fraudulent methods, taking part in
or being a part of money laundering or similar crimes.
9.2. Necessary steps are taken by us to prevent and detect these activities and to identify
related players. Our company is not responsible for any damages and losses that you or another
player may suffer from collusion, cheating, fraud and illegal activities, the actions to be taken
are at the discretion of our company.
9.3. If you believe that someone is engaged in collusion, fraud, deception or illegal activity, you
should notify us via email.
9.4. Our company reserves the right to share your identity information with the authorities, other
betting sites and operators, online service providers and banks, credit card companies,
electronic payment system providers and other financial institutions as a result of any
suspected illegal or improper activity, and you agree to cooperate in the investigation of such activities.
Other Prohibited Activities
10.1. When using the website services and chat function, you must not use it for any purpose that
is considered offensive, obscene, racist, discriminatory or offensive.
You should not use offensive or abusive language or images, or behave in a manner that
may disturb other users or site staff.
10.2. You must not attempt to prevent the operation of the website, you must not use viruses,
worms or similar methods that will affect the website’s services. Any mass mailing or spamming is
strictly prohibited. You must not attempt to change or interfere with any information in any form on
the website.
10.3. The website should be used for entertainment purposes only and copying and using all or any part of the
site without permission is prohibited.
10.4. You should not attempt to access the website, the servers, computers and databases on which the
website is located, without your authorization. You should not attack the website with DDOS (denial
of service) or similar systems. In the event of such attempts, cooperation will be made with the relevant
authorities and your identity information will be shared.
As a result of such an attempt, your right to use your membership will be terminated.
10.5. Our company is not responsible for any losses or damages that may occur to your computer, computer
programs, phone, documents due to viruses, DDOS attacks or various harmful technologies while using the
website or downloading files from the website.
10.6. Selling or transferring accounts between players is prohibited.
Account Closure and Termination
11.1. In accordance with the Company’s security policy and Curacao laws, accounts that have not been in
operation for thirty (30) months are called ‘Inactive accounts’ and the money in your balance will be refunded to you.
If we cannot reach you, your balance will be transferred to the Curacao Gaming and Lottery Authority.
11.2. Your account closure requests; along with the reason for your account closure.
You can do this by sending an e-mail to our email address “[email protected]”. If you are not active within 60
business days after your request is processed, your account will be suspended.
11.3. When your inactive account is closed, you will be notified using the information in your contact information.
If the account closure process is not within the scope of collusion, fraud, fraudulent and illegal activities or
violation of the terms of use, your account balance will be refunded. If you cannot be reached, it
will be transferred to authorized betting institutions.
Website Updates
12.1. Changing or updating any service on the website at any time is under the absolute discretion of our
company.
Information Technology Errors
13.1. In case of any software or hardware error or malfunction in the system providing the website, we will
intervene as soon as possible to fix the problem.
13.2. Our company is not responsible for any errors that occur in the hardware or software you use
or for access errors that occur due to your internet service provider.
Other Errors
14.1. For various reasons, a bet transaction may have been accepted or payment made erroneously by us.
14.2. Betsmove.com reserves the right to cancel bets placed with incorrect odds, changed odds (odds
listed against the wrong teams) or when live betting is not available. Betsmove.com reserves the right to
cancel, restrict, refuse or limit any bet.
14.2. Betsmove.com reserves the right to cancel bets placed with incorrect odds, changed odds (odds
listed against the wrong teams) or when live betting is not available. Betsmove.com reserves the right to
cancel, restrict, refuse or limit any bet.
14.3. We (including our employees and agents), business partners and service providers are not
liable for any losses and lost profits resulting from an error made by us or you. You will forfeit any profits/losses
arising from such error.
Responsibilities
15.1. Accessing the website and using the services is entirely at your own choice and discretion and
all risks are yours.
15.2. The website is easy to use and offers a properly functioning website as defined in the rules. No
guarantee or promise can be made for any service/product other than our website and the products offered
on our website. Therefore, any guarantees applied to similar products are excluded from our guarantee to the
extent permitted by law.
15.3. Our company is not responsible for loss of business, loss of data, profit, income, opportunity, prestige,
recognition, business interruption and unforeseen losses, they are excluded from the scope of the contract.
Terms of Use Violations
16.1. You are responsible for any liability, costs, expenses (including legal fees) and incidental costs arising
from any breach of the rules.
16.2. When you violate the terms of use, all rights are reserved, however, you will be notified using your
contact information that your activity is against the rules and that you must stop it, your account will be
frozen and you will be prevented from betting and playing games, and your account will be closed with or without
prior notice.
16.2.4. Any withdrawals, winnings and bonuses resulting from any violation of the rules will be withdrawn from the
account.
16.3. In case of non-compliance with the rules, deactivation of the user code and password is at
the discretion of our company. If there is a common IP address or different memberships detected to be used
together on the same device in your transactions in sports betting and casino games, your winnings will be
canceled and your balance will be reset to zero. (Reciprocal bets taken for the same game, use of a
common IP address and account, external program, etc.)
Intellectual Property Rights
17.1. All website design, text, graphics, music, sound, photographs, video, their selection and arrangement,
software compilations, source code, software and all materials are subject to copyright by us or other
proprietary rights used under license from third party rights holders. Materials found on the website may only
be downloaded to a single personal computer for personal use and may not be used for commercial
purposes.
17.2. Under no circumstances will any rights belonging to us or third party rights holders be
transferred to any user.
17.3. The use and reproduction of trademarks, trade names and logos appearing on the Website is prohibited
unless permitted by the rules.
Personal Information
Personal Information
18.1. Personal information received by our website is protected in accordance with data security
laws. Our website meticulously fulfills its obligations regarding the use of personal information.
18.2. You are deemed to have accepted the use of the personal information you provide to our website
in accordance with the site terms and conditions and legal and regulatory obligations.
18.3. In accordance with company policy, no personal information is shared with third parties other than
company employees who have the right to access information as a result of their obligation to provide service.
18.4. To ensure that the information we receive from you is recorded accurately, you have sent it to us.
We will retain copies of any communication information you provide (including copies of emails).
Use of Cookies
19.1. ‘Cookies’ are used for effective use of the website. Cookies are small text files downloaded to your
computer and are used to remember you when you return to the website. Information on how to
control and delete cookies can be found at www.aboutcookies.org. By deleting and disabling cookies,
you may not be able to access or use some features of the website.
Complaints and Notifications
20.1. To make any complaint about the website, you should first contact the customer relations
department.
20.2. In the event of any dispute, you agree that the server logs will be recognised as the final authority in
determining the outcome of any match.
20.3. In case of any difference between the result displayed on the user screen and the result on the game
server, the data on the game server shall be deemed valid, and during your participation in online
games, you are deemed to have accepted that we are the final authority determining the rules and
conditions.
20.4. In case of any disagreement, you will be contacted using your contact information.
Translation
21.1. The language in which the Rules are written is English and all translations are based on the original
English text. In the event that the Rules or any document or notice is translated into another language,
the original English version will prevail.
Transfer of Rights and Obligations
22.1. We reserve the right to transfer, assign, sublicense or pledge the Rules to another person in
their entirety or in a manner that does not provide you with less advantage.
Events Beyond Our Control
23.1. Our company cannot be held responsible for the failure to provide service or service delays due to events
beyond the control of our website due to compelling reasons such as war, social unrest, interruption of
internet services, industrial problems and DDOS attacks and similar compelling reasons. Our services are
deemed to be suspended for the duration of these compelling reasons and our service period is deemed to be
extended for the duration of the compelling reasons. Our site will terminate these compelling reasons or, despite
the compelling reasons, continue to operate as long as possible.
23.1. Our company cannot be held responsible for the failure to provide service or service delays due to
events beyond the control of our website due to compelling reasons such as war, social unrest,
interruption of internet services, industrial problems and DDOS attacks and similar compelling
reasons. Our services are deemed to be suspended for the duration of these compelling reasons and
our service period is deemed to be extended for the duration of the compelling reasons. Our site will
make every possible effort to find a solution to end these compelling reasons or to fulfill its obligations
as much as possible despite the compelling reasons.
Disclaimer
24.1. Failure of our site to warn you in the event that you neglect the obligations that you are obliged
to fulfill as a user or the failure of our site to implement the rights and regulations for which it is
authorized does not ensure your waiver of these rights and obligations and does not
eliminate your liability for these obligations.
24.2. Any waiver arising from any failure to fulfill obligations arising from you shall not constitute any
further waiver arising from the foregoing. Unless expressly stated and notified to you in writing,
there shall be no waiver arising from the terms of use.
Divisibility
25.1. If any of the rules are deemed invalid, illegal or unenforceable, these rules shall be severed
from the other rules, and the other rules shall remain valid to the extent permitted by law. In such
cases, the invalid or unenforceable parts shall be amended in a manner that is lawful and most
closely approximates the meaning given in the original text.
Law and Judiciary
26.1. In all cases, the laws of Curacao apply.
26.2. The Courts of Curacao shall have exclusive jurisdiction over any dispute arising from the
Terms of Use.
Responsible Gaming and Betting
27.1. For users who wish to restrict themselves, an optional self-restriction policy is provided,
which allows you to close your account or limit your betting. For information about this service,
please contact the customer relations department.
27.2. We will assist you in using the self-limiting service. However, we will not accept any responsibility
if we cannot detect or notice your use of the site to place bets.
27.3. We are committed to supporting Responsible Gaming initiatives and recommend that you visit
the following site for information on Problem Gaming.
27.4 The consequences of the limits referred to in clause 27.1 are that the Company will use all
reasonable endeavours not to accept a bet from you contrary to a limit or exclusion set by you.
However, the Company accepts no liability if we fail to detect or notice that you have used the
Website to place a bet.
27.5. We are committed to supporting Responsible Gaming initiatives. We encourage you to visit
the following site to learn about Problem Gaming.
www.gamblingtherapy.org
27.5. We are committed to supporting Responsible Gaming initiatives. We encourage you to visit
the following site to learn about Problem Gaming.
www.gamblingtherapy.org
Links
28.1. All other sites linked on our site are for informational purposes. The use of these links is at your
own risk and we are not responsible for any problems that may arise from the use or content of these
sites.
Live Betting
29.1. Any statistics displayed on the Website during a live event (e.g. score, timestamp) are for general
information purposes only, are not guaranteed to be accurate and should not be relied upon for
placing bets.
29.2. Bets will be kept in “holding” mode during the acceptance period and will then be accepted or
void.
29.3. Bets in “Standby” mode may be cancelled if the market for that bet is judged to have changed
significantly by the time of acceptance.
29.4. The Company reserves the right to suspend betting on any market without notice.
29.5. If the Company has reasons to believe that a live bet was placed after the outcome of a live event
was known or if any technical malfunction occurred, if the live bet was placed at incorrect odds after
the team on which the bet was placed gained an advantage, the Company has the right to void the bet
without giving any reason.
Bonuses
30.1. Bonuses are promotions created for our users. Only users with a unique IP address can benefit
from our bonuses. Therefore, if you are accessing our site from shared networks such as internet
cafes, lodgings, cafes, workplaces, dormitories, do not receive bonuses. Otherwise, no responsibility will
be accepted.
30.2. If there is more than one membership from the same IP address, all your bonuses and earnings will be CANCELLED.
is done.
30.3. Only one type of bonus is entitled for one deposit.
30.4. Bonuses exceeding ÿ50,000 will only be recognized after the verification process is completed,
as stated in article 5.4.
Absolute Restriction
United States of America, Canada, United Kingdom, Spain, France and Italy.
Blacklisted regions
NetEnt content will not be available in the following regions:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia,
Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North
Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan,
Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana,
Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan,
Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago,
Tunisia, Uganda, Yemen, Zimbabwe.
Regulated Territories (only to be offered if a license from the local regulator has been seen
and approved by NetEnt)
Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico,
Portugal, Romania, Serbia, Spain, Sweden, United Kingdom, the United States of America.
Branded Gaming Zones
Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the
Apes cannot be offered in the following countries:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana,
Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan,
Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago,
Tunisia, Uganda, Yemen, Zimbabwe.
Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico,
Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China,
India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
Vikings Video Slot should not be offered in the following jurisdictions:
Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana,
Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea,
Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan,
Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The
Wolf Man, Creature from the Black Lagoon and The Invisible Man) are only playable in the following
countries:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein,
Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia,
Macedonia, Turkey, Austria, Bulgaria, Cyprus , Czech Republic, Finland, France, Germany, Greece,
Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia,
Slovenia, and Sweden.
Use of the Services is for entertainment purposes only: professional gaming is prohibited.
The player may use the services strictly for personal, non-professional purposes. It is prohibited to
use the services on behalf of a third party or company. The player may use the services provided for
entertainment purposes only, in accordance with the terms and conditions, as well as laws, rules and regulations.
It is prohibited to use the services provided for commercial purposes by a corporate player.
Multi-account ban
In order to prevent attempts such as money laundering and secret agreements; it is strictly forbidden
for a user to open more than one account. Our site; in the event that a user or user group is detected
who opens an account in violation of the rules; has the right to close the account or accounts, cancel
the bonuses offered or any earned earnings.
Declaration regarding each investment made
The player accepts and declares that each money deposit transaction he makes has not been
obtained by any illegal means. Our site reserves the right to request additional information
regarding the transaction within the scope of this rule.
Maximum daily investment amount
The amount of investment that can be made within 24 hours is unlimited. Any member can invest as much
money as they want.
Investment source for large investments
Our website reserves the right to ask for the source of investment for investments greater than 50,000ÿ at
a time.
Maximum daily earnings.
If the player wins more than the maximum amount set, the operator reserves the right to cancel all
winnings over the maximum amount.
The maximum amount that can be earned daily is ÿ5,000,000. Earnings above the specified amount
may be cancelled.
Deposits and withdrawals are made with the same payment method.
Unless otherwise stated; all withdrawal transactions are made with the method the player prefers to use
when investing. In the event that the player invests with more than one method and submits a withdrawal
request, the right to complete the withdrawal request in accordance with each investment method within
the scope of money laundering measures is reserved.
Deposits and withdrawals are made with the same payment method.
For deposit and withdrawal transactions, the player can only submit a request using an account in his/her own name.
The player accepts that all deposit and withdrawal transactions made on the site will be made only with financial
instruments in his/her own name and operating in the country in which he/she resides.
As part of money laundering measures, the player is prohibited from withdrawing money from our
site to an account that does not belong to him/her.
Daily withdrawal limit and maximum amount that can be withdrawn per method
Unless otherwise agreed upon between the player and the site, the maximum amount that can be
withdrawn within a 24-hour period is ÿ5,000,000.
Our website may cancel your withdrawal requests and hold them for necessary investigation within the
scope of preventing money laundering and suspicious transactions.
Our website may cancel your withdrawal requests and hold them for necessary investigation within
the scope of preventing money laundering and suspicious transactions.
Regardless of the limits in this article, the maximum withdrawal amount is determined by the limits set by
the payment method selected by the player when making the transaction.
Transfer of rights and obligations
Each player’s account is unique to each individual, as it contains their own personal information.
In order to prevent any money laundering, terrorist financing or similar crimes; the player cannot
transfer all or part of the rights and obligations of his account to any other player or person.
If the player does not accept any of his rights under the rules and conditions, he loses all his
rights against our site.
In accordance with money laundering policies and regulations; provided that the withdrawal process is
made in the same way as the investment method. It is considered legal for a player to transfer his
rights and/or obligations by court order or by law.
Complaints, disputes and alternative dispute resolutions
In the event of any dispute arising from the contract subject to these terms and conditions, the
disputed member shall be notified within 14 business days after submitting his/her request in writing.
Within one business day, the person representing the site management must meet with the member
to resolve the dispute.
If the dispute in question cannot be completely resolved through mutual negotiations, the parties
agree to have the dispute resolved through a mediator.
The mediator will be determined by the site management within 14 working days from the
decision to resolve the dispute through mediation and will be notified to the parties in writing.
Unless otherwise agreed, the mediation process will begin no later than 8 weeks after the
notification of the Alternative Dispute Resolution.
• Account Security
Do not share your username and password with anyone. After your account is approved,
Your withdrawal requests will be paid within the terms of the turnover. Our site is not responsible for
withdrawal requests made by anyone other than the account holder. If you do not want your
account to be controlled by third parties, you must activate the SMS security button. Our site is not
responsible for transactions made by anyone other than the account holder and there are security methods
on our site to prevent this situation. Account security is the responsibility of the account holder.